Book Appointment

TAAP® helps Haven Holidays customers safely enjoy their post lockdown breaks

Read the full transcript here.

Customer

Haven

Sectors

Leisure, tourism and hospitality

Profile

37-holiday parks across the country are successfully using the system to help thousands of customers enjoy well-earned holidays after the lockdown.

The system was developed and launched within just 10 days from the TAAP team’s initial meeting with Haven.

Customer

Haven

Sectors

Leisure, tourism and hospitality

Profile

37-holiday parks across the country are successfully using the system to help thousands of customers enjoy well-earned holidays after the lockdown.

The system was developed and launched within just 10 days from the TAAP team’s initial meeting with Haven.

Contents

10 day
from first meeting to delivery
100% guest adoption
from day one
Works fully offline
even in remote locations

The Solution

Ahead of the Government lifting lockdown restrictions, Haven needed to re-engineer its physical arrivals process and sought a technology solution to support this transition. The Haven IT team, led by Director Neil Hobbs, had to quickly design and implement a new way to ensure guests and employees could comply with social distancing guidelines at check-in. TAAP used its agile application platform to rapidly develop a new park operations platform and arrivals app to meet Haven’s needs. With a hard deadline, the system was delivered within 10 days of the first meeting of TAAP and Haven. Three days after launch, 93% of the guests had engaged with the system.

The new process assigned guests personalised arrival times, removed the need for guests to collect their keys from reception, and managed the flow of arrivals to reduce contact. Furthermore, Haven introduced the “Haven Cleanliness Guarantee” to reassure guests that their accommodation had been deep cleaned before their arrival.

The new check-in process means that Haven customers are now emailed ahead of arrival with a link to sign-in to the TAAP arrivals app. Customers confirm their booking and register their vehicles.  They are then given a date and hour timeslot to arrive at their chosen park, with directions, and can indicate if they are likely to be late.

On arrival, the guests show a digitally generated arrival pass on their phone. The colour and letter coding allow the gate security to check the guest’s details without having to interact with them, further reducing the risk of contact. Guests then check-in to their specified caravan and complete a cleanliness survey via the app. This information is visible in real-time for Haven’s operations teams to see who is onsite, if their guests are happy, and follow up with them if needed.

The system developed for Haven is one example of how TAAP is helping companies big and small get up and running post lockdown. TAAP is a digital transformation platform that is being used on a global basis, and within many different sectors, including Retail, Oil and Gas, Healthcare, and Finance.

Shared Vision, Shared Success

“We are delighted to be able to work with Haven Holidays to come up with a solution to meet the challenge of COVID-19. TAAP has considerable expertise in the delivery of apps and solutions that help businesses deliver rapid digital transformation. Our agile application platform means apps can be built and implemented from an initial idea in just a matter of days or weeks.

Like many companies, Haven needed to quickly find new ways to get their business up and running while keeping customers and staff safe. As well as the speed of delivery, they needed to be confident that their customers can easily engage with the technology.  We are pleased that the launch of the new check-in process has been so smooth, and there has been so much positive feedback from Haven customers. Everyone can be confident that staycations with Haven are safe and stress-free.” – Steve Higgon, TAAP CEO

“The TAAP team were outstanding as they immediately shared our relentless drive to be ready for the first arrivals day after lockdown. Working closely together, a project that that would typically take two or three months was delivered in ten days, 48 hours before the first guests were due to arrive. The business had to grapple with creating a safe way for our guests to check-in, and our teams at the parks to work. We had to get to grips with a rapidly evolving situation in terms of the government advice and the needs of the business as customers started to book.

Cooperating with the TAAP team, our progress was so good we were able to incorporate more functionality than initially scoped to help streamline park operations. We were able to check by park the customers that hadn’t registered or confirmed the process of their arrival, verification of their booking details, and accommodation. We have had an operational benefit from real-time dashboards that have been built that gives us better insights to make more informed decisions for the benefit of our guests”. – Neil Hobbs, Haven Holidays IT Director

Do More, Faster, At Less Cost

Our clients experience digital transformation outcomes 25x faster with smaller teams at less cost than traditional solutions
Get in Contact

TAAP Holiday Check-Ins App: Haven Holidays 10-Day Digital Transformation

At TAAP, we transform businesses through rapid digital innovation. When Haven Holidays needed a safe, contactless check-in process during the pandemic, TAAP delivered — fast.

Haven, part of Bourne Leisure Group, operates 37 holiday parks across the UK, welcoming thousands of guests each year. But ahead of lockdown restrictions easing, they faced a challenge:

How do you safely check-in tens of thousands of holidaymakers—without queues, crowds, or contact?

That’s where TAAP stepped in. Using our agile application platform, we built and launched a brand-new Park Operations Platform and Arrivals App in just 10 days.

What normally takes months, TAAP delivered in just 10 days.

And from day 1 of launch, 100% of the guests have used the TAAP application to check-in.

Here’s how it works:

Guests receive a personalised arrival time and directions ahead of their holiday.

They confirm bookings and vehicle details through the TAAP Arrivals App.

On arrival, they simply show a digital pass—no queues, no key collection, no contact.

Guests then check into their accommodation and complete a cleanliness survey, ensuring Haven’s ‘Cleanliness Guarantee’ which was a government imposed measure. The app ensured that highly vulnerable customers were protected from the Covid virus.”

The solution was a Business-to-Consumer application that required the guests to install and register their booking on the app but also to complete a series of questions including covid test results for each guest.

The app was downloadable from Apple and Android app stores.

Unlike most applications which require an internet connection, the TAAP app doesn’t. Once the guests have completed their registration, the app could operate completely offline preventing issues at some of the remote holiday parks arrival.

 

For Haven’s operations team, the benefits were immediate:

  • Real-time dashboards showed guest arrivals.
  • Insights helped staff make quicker and better decisions.
  • And the process created a safer and stress-free experience for every guest.

 

This is just one example of how TAAP is helping organisations, large and small, adapt, grow and thrive. From Retail to Healthcare, Oil & Gas to Finance, TAAP’s agile platform powers digital transformation across the globe.

 

Contact us today to start your digital transformation journey.

Why TAAP?

Why TAAP?

Why would you build applications on TAAP?

The software industry promised you could digitise all your processes, become a data first organisation, embrace AI and transform into the business of the future. But is that really the full story?

It’s an exciting vision, but here’s the reality.

Just like the nuclear industry, software promises immense power and potential, but it also has a radioactive side.

Over time, software decays. It becomes harder to manage, each year its maintenance costs spiral. All software reaches a tipping point where it must be retired or completely rebuilt.

Software maintenance is its own master, touching every part of an organisation.

All of your software must be maintained all at once, reacting to Patches, updates, compatibility issues, and new vulnerabilities. You don’t control the timeline, your software does.

It consumes every available IT resource, restricts agility, and the more you digitise the worse it gets

And the cost? Maintaining software typically costs 7 to 10 times more than the initial cost of building it.

It drains your ability to innovate, to seize opportunities, to move at the speed of business and to remain competitive.

The dream of end-to-end digital transformation begins to fade. The vision becomes a fantasy. Software, once a symbol of progress, becomes a burden. Delays mount. Backlogs grow. New ideas are sidelined. Legacy software grinds your business to a halt, undermining your most critical asset: data.

It’s a self-perpetuating cycle, a workload-creation engine, creating lag, inefficiency, and operational drag.

This isn’t the future you imagined, but it’s how the software industry has operated for the last 50 to 70 years. It’s the unspoken cost of ownership, the law of diminishing returns.

There has to be a better way!

This is where TAAP steps in.

TAAP has shifted spend from maintenance to innovation, embracing an AI-centered future of evolving knowledge engineering.

Apps written to run on TAAP are free from legacy maintenance.

They can run for 10, 15, or more years, maintenance-free!

You can digitise everything and do so free from the burden of technical debt!

TAAP technologies allow you to leverage our AI-assisted designers to scope and define the solutions you require.

TAAP simplifies and accelerates the process of turning ideas into apps.

With TAAP you can build fully functional applications in seconds, not code snippets, but enterprise-grade applications with support for role-based access controls and Single Sign On right out of the box. This means you can operate at enterprise scale giving the right people permissions to access and use the apps they require.

You can now truly become a digital-first organisation.

You can have tremendous flexibility over how you can build apps and target different types of deployments, cloud, on-premise, on-device, even fully offline.

You can develop and release an unlimited number of processes and at different release cadence.

TAAP has been engineered to allow organisations to embrace software at scale across departments, for SMEs, national and global enterprise, and in multiple languages.

Our generative technologies are deterministic, allowing you to digitise any process without compromise, built how you want, bug free, with zero maintenance, whilst providing access to your source code and IP.

Engineered for frictionless scale-out via the Microsoft commercial marketplace, customers from over 170 markets can directly start building applications on TAAP with a click of a button.

Commercialised to be inclusive for consultancies, ISVs, SIs, and product companies to benefit from this technology. Creating their own IP on TAAP, licensing and protecting their margins and value within a new and modernising software industry.

With low-cost licensing, we encourage you to digitise everything, and we don’t penalize or restrict you from wanting to digitise it all

This is a tectonic shift to the way in which software can be envisioned and leveraged for the future. We are driving the next stage of evolution for the software industry, reducing the time to value and bringing quicker results, improved quality, and lower costs

It’s almost too good to be true, but that’s our vision, allowing the world to embrace software and elevating the way technology can help humanity grow and evolve. We are changing the rules of how the software industry has operated so far.

TAAP delivers the future the software industry promised, but struggled to deliver.

TAAP can help you simplify complexity, accelerate performance, and achieve results—fast.

Click the link and contact us today to start your digital transformation with TAAP!