Northgate
https://www.northgatevehiclehire.co.uk/
1000+ employees
Starting in 1981, Northgate has grown to be the UK’s largest B2B light commercial vehicle rental and mobility solutions provider. Their mission is to give businesses the reliable vans they need with minimum fuss.
Optimisation of damage claims management for Ember Lathom’s vehicle hire service, which integrated workflows from pre-delivery to invoicing, reduced claims handling time and eliminated paperwork.
Ember Lathom, a division known for being the most successful and profitable within its parent company, faced significant challenges in managing damage claims for its vehicle hire service. The process was cumbersome, slow, and inefficient, with a reliance on paper-based systems that led to delays and increased overheads.
The primary issue was the lengthy and complex process of handling damage claims, which included pre-delivery inspections, handovers, collections, refurbishments, repairs, and invoicing. This traditional approach resulted in prolonged resolution times, excessive use of paper, and a substantial administrative burden, ultimately affecting customer satisfaction and operational efficiency.
To address these challenges, Ember Lathom implemented the Vehicle Damage Manager, an innovative solution designed to streamline the entire damage claims process. This system was integrated with the existing vehicle hire service workflows, enabling a seamless transition from one stage to the next. By automating the process, the Vehicle Damage Manager significantly reduced the time to handle claims to less than 24 hours, aligning with industry Service Level Agreements (SLAs).
The solution eliminated the need for paper-based processes, reducing administrative overhead and contributing to environmental sustainability. Additionally, the streamlined approach facilitated a faster turnaround on damage claims, enhancing customer service and satisfaction.
The introduction of the Vehicle Damage Manager had a profound impact on Ember Lathom’s operations. Within just a 16-week trial period, the system proved so effective that it became fully operational within three days of launch. The new process not only met industry SLAs but also generated over £1 million in claims cash flow, marking a significant improvement in financial performance.
By moving to a digital and automated system, Ember Lathom not only improved operational efficiency but also demonstrated a commitment to sustainability by eliminating paper waste. The success of the Vehicle Damage Manager positioned Ember Lathom as a leader in innovative damage claims management, setting a benchmark for excellence in the vehicle hire industry.
Ember Lathom’s Vehicle Damage Manager exemplifies how digital transformation can solve traditional business challenges, improve financial outcomes, and enhance customer experience. This case study highlights the potential of integrating technology with existing services to streamline operations, reduce environmental impact, and achieve significant gains in efficiency and profitability.
Why TAAP?
Why would you build applications on TAAP?
The software industry promised you could digitise all your processes, become a data first organisation, embrace AI and transform into the business of the future. But is that really the full story?
It’s an exciting vision, but here’s the reality.
Just like the nuclear industry, software promises immense power and potential, but it also has a radioactive side.
Over time, software decays. It becomes harder to manage, each year its maintenance costs spiral. All software reaches a tipping point where it must be retired or completely rebuilt.
Software maintenance is its own master, touching every part of an organisation.
All of your software must be maintained all at once, reacting to Patches, updates, compatibility issues, and new vulnerabilities. You don’t control the timeline, your software does.
It consumes every available IT resource, restricts agility, and the more you digitise the worse it gets
And the cost? Maintaining software typically costs 7 to 10 times more than the initial cost of building it.
It drains your ability to innovate, to seize opportunities, to move at the speed of business and to remain competitive.
The dream of end-to-end digital transformation begins to fade. The vision becomes a fantasy. Software, once a symbol of progress, becomes a burden. Delays mount. Backlogs grow. New ideas are sidelined. Legacy software grinds your business to a halt, undermining your most critical asset: data.
It’s a self-perpetuating cycle, a workload-creation engine, creating lag, inefficiency, and operational drag.
This isn’t the future you imagined, but it’s how the software industry has operated for the last 50 to 70 years. It’s the unspoken cost of ownership, the law of diminishing returns.
There has to be a better way!
This is where TAAP steps in.
TAAP has shifted spend from maintenance to innovation, embracing an AI-centered future of evolving knowledge engineering.
Apps written to run on TAAP are free from legacy maintenance.
They can run for 10, 15, or more years, maintenance-free!
You can digitise everything and do so free from the burden of technical debt!
TAAP technologies allow you to leverage our AI-assisted designers to scope and define the solutions you require.
TAAP simplifies and accelerates the process of turning ideas into apps.
With TAAP you can build fully functional applications in seconds, not code snippets, but enterprise-grade applications with support for role-based access controls and Single Sign On right out of the box. This means you can operate at enterprise scale giving the right people permissions to access and use the apps they require.
You can now truly become a digital-first organisation.
You can have tremendous flexibility over how you can build apps and target different types of deployments, cloud, on-premise, on-device, even fully offline.
You can develop and release an unlimited number of processes and at different release cadence.
TAAP has been engineered to allow organisations to embrace software at scale across departments, for SMEs, national and global enterprise, and in multiple languages.
Our generative technologies are deterministic, allowing you to digitise any process without compromise, built how you want, bug free, with zero maintenance, whilst providing access to your source code and IP.
Engineered for frictionless scale-out via the Microsoft commercial marketplace, customers from over 170 markets can directly start building applications on TAAP with a click of a button.
Commercialised to be inclusive for consultancies, ISVs, SIs, and product companies to benefit from this technology. Creating their own IP on TAAP, licensing and protecting their margins and value within a new and modernising software industry.
With low-cost licensing, we encourage you to digitise everything, and we don’t penalize or restrict you from wanting to digitise it all
This is a tectonic shift to the way in which software can be envisioned and leveraged for the future. We are driving the next stage of evolution for the software industry, reducing the time to value and bringing quicker results, improved quality, and lower costs
It’s almost too good to be true, but that’s our vision, allowing the world to embrace software and elevating the way technology can help humanity grow and evolve. We are changing the rules of how the software industry has operated so far.
TAAP delivers the future the software industry promised, but struggled to deliver.
TAAP can help you simplify complexity, accelerate performance, and achieve results—fast.
Click the link and contact us today to start your digital transformation with TAAP!
