- Customer Haven
- Website https://www.haven.com/
- Customer Size 35,000+
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Profile
UK Software company TAAP has helped Haven Holidays, part of the Bourne Leisure Group which also operates Butlin’s Resorts and Warner Leisure Hotels, handle the safe return of thousands of holidaymakers to its 37-holiday parks across the country.
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Software and Services
37-holiday parks across the country are successfully using the system to help thousands of customers enjoy well-earned holidays after the lockdown
The system was developed and launched within just 10 days from the TAAP team’s initial meeting with Haven
“The TAAP team were outstanding as they immediately shared our relentless drive to be ready for the first arrivals day after lockdown. Working closely together, a project that that would typically take two or three months was delivered in ten days, 48 hours before the first guests were due to arrive. The business had to grapple with creating a safe way for our guests to check-in, and our teams at the parks to work. We had to get to grips with a rapidly evolving situation in terms of the government advice and the needs of the business as customers started to book.
Cooperating with the TAAP team, our progress was so good we were able to incorporate more functionality than initially scoped to help streamline park operations. We were able to check by park the customers that hadn’t registered or confirmed the process of their arrival, verification of their booking details, and accommodation. We have had an operational benefit from real-time dashboards that have been built that gives us better insights to make more informed decisions for the benefit of our guests”. – Neil Hobbs, Haven Holidays IT Director