FAQ's

Expand the topics below to display support information

Login

1. Enter email address and click ‘Reset Password’ on the login screen

2. The user will receive an email with a link to be able to change their password

  • Contact your administrator to check that you are an active user in the system

Calendar Invite

Locations

1. You will need administrative access to be able to add a Location

2. Navigate to ‘Admin’ in the TAAP Visitor Book Portal

3. Select ‘Locations’

4. Select ‘Add Location’

5. Add your Location and click ‘Save’

1. You will need administrative access to be able to manage optional and mandatory fields

2. Navigate to ‘Admin’ in the TAAP Visitor Book Portal

3. Select ‘Locations’

4. Select ‘View/Edit’ against the Location you need to manage the mandatory fields for

5. Select the mandatory and optional fields you would like to set

6. These will then display for your Visitor to complete on arrival

7. Click ‘Save’

1. On setup of the system you will be allocated licences for a specific number of locations.

2. If you attempt to add more locations than you have licences allocated, you will see the message as shown. Your administrator will need to increase the licence quantity in order to add a new location.

• Against a Location you are able to add an additional email address that will be notified when a Visitor signs in

• This is in addition to the host being notified

1. You will need administrative access to be able to manage optional and mandatory fields

2. Navigate to ‘Admin’ in the TAAP Visitor Book Portal

3. Select ‘Locations’

4. Select ‘View/Edit’ against the Location you need to manage the mandatory fields for

5. Select into a row to edit and delete or select ‘Add Checklist item’ to add a new checklist

6. These will then display for your Visitor to read and agree to on arrival

7. Click ‘Save’

Users

1. You will need administrative access to be able to add and manage users of the Visitor Book Portal

2. Navigate to ‘Admin’ in the TAAP Visitor Book Portal

3. Select ‘Users’

4. Select ‘Add User’

5. Enter the user's details and click ‘Save’

6. You will be able to set a default location and role to control what the user has access to and visibility of

7. Make sure the user is ‘Active’ for them to be able to login. If this is not ticked they will not be able to login

8. You will need to let the user know their username and password

  • You may have a default location set against you and therefore unless you have admin access you will not be able to see other location.
  • Admin roles should have access to view all locations
  • User roles if there is no default location should have access to view all locations.

Visitor Sign In and Out Process

1. You will need administrative access to be able to manage optional and mandatory fields

2. Navigate to ‘Admin’ in the TAAP Visitor Book Portal

3. Select ‘Locations’

4. Select ‘View/Edit’ against the Location you need to manage the mandatory fields for

5. Select the mandatory and optional fields you would like to set

6. These will then display for your Visitor to complete on arrival

7. Click ‘Save’

1. Admin users can download and print sign in and sign out QR codes via the ‘Admin’ button and navigating to a Location.

2. Users can navigate to ‘QR Codes’ via the home page

3. Select either the ‘Print Sign In QR code’ and/or ‘Print Sign Out QR Code’ to open and print

4.This will be generated for the Location the user has selected on the home page

  • In the Visitor Book against a Visitor you can click ‘Notified’
  • This will add a time stamp against the Visitor record to show when you notified the host of their arrival
  • If your visitor did not use the link in the email invite to sign in then you will not receive an email that your Visitor has arrived
  • If the host has not been automatically notified a ‘Notified’ button will appear against the visitor record within the Visitor Book
  • Reception can then click this when they have manually notified the host of their Visitor’s arrival
  • Where the host has been automatically notified it should show a timestamp automatically against the Visitor record within the Visitor Book
  • Web Application
    – Visitor selects the link in the meeting invite or enters the URL located beneath the sign in QR code
    – The Web application will open for them to complete their mandatory fields
    – Visitor will need to obtain a sign in code from reception instead of scanning a QR code before being able to complete the sign in process

 

  • Mobile Application if downloaded from the play or apple stores prior to arrival
    – Visitor selects the link in the meeting invite or navigates directly to the app
    – Visitor scans the sign in QR code
    – Visitor completes the mandatory fields and signs in

 

  • Scan the QR code using the camera control on the Visitors mobile
    – Your Visitor can use their camera on their device to scan the sign in QR code
    – This will either open the web application or mobile application

 

  • Manual Sign in at reception
    – Visitors can be signed in by reception/security directly into the TAAP Visitor Book Portal
  • Mobile Application – downloaded from the play or apple stores
    – Visitor opens the mobile Application and selects ‘Scan Sign in/Out QR code
    – Visitor scans the sign out QR code
    – Sign out is complete

 

  • Web Application
    – Visitors can select the sign out button on the web page

 

  • Visitors can go to reception and request to be signed out.

Visitor Badge must be selected as being required against the location

Once signed in using the Web or mobile application a Visitor Badge will automatically be generated

Your Visitor can then save their badge on their device to be able to show where needed
- Save in photos
- Add to Wallet
- Add to Google Pass

Manual sign in via the Visitor Book portal will also produce a Visitor Badge which can then be printed out

  • Download the TAAP Visitor Book app from the Google Play Store or the IOS App Store
  • If the time is appearing incorrect within the portal, please check the settings on the computer to ensure the correct local date/time settings are applied.

Visitor Types

  • Visitor Types provides organisations with control over their visitor sign in processes.
  • Visitor Types are fully customisable which means that visitor experiences will vary based upon who they are, whether they are an employee, contractor or visitor.
  • The Visitor Types capability at sign in, improves an organisations compliance for each site and locations current policies, terms and conditions for each Visitor Type.
  • To find out more, visit our Visitor Types page.

1. Go to Location and select the location you wish to add Visitor Types against

2. Tick ‘Enabled’ and click ‘Save’

3. Visitor Types add function will then appear on the top right of the screen with a default Visitor Type already added

4. Click ‘Add’ to add a new Visitor Type

1. Select the Visitor Type you wish to edit

2. Selecting the row will change the Sign in Form Details section to be specific for the Visitor Type Selected. Complete as required and press ‘Save’

3. Click ‘Manage’ against the Visitor Type in the row selected to manage colour, members and auto convert settings

4. Depending on Visitor Type, different sign in checks may be required and different visitor badges generated

Note: Your visitors will need to have signed in at least once to the default Visitor Type to appear in the system

1. Select the Visitor Type you wish your Visitor to sign into on their next sign in
2. Select ‘Manage’
3. Select the ‘Manage Visitors’ tab
4. Select ‘Add’ against the Visitor in the right hand side table to move them to the Visitor Type selected.

AND/OR

• You can select the visitor from the left hand side and click ‘Move’ to move them to a different Visitor Type

Note: Your visitors will need to have signed in at least once to the default Visitor Type to appear in the system

1. Select the Visitor Type your Visitor is currently assigned to

2. Select ‘Manage’

3. Select the ‘Manage Visitors’ tab

4. Select the visitor from the left hand side and click ‘Remove’ to remove them from the Visitor Type. They will move to the Default Visitor Type on next sign in

  • Your visitors will need to have signed in at least once to the Default Visitor Type to appear in the system

1. Select the Visitor Type you wish to setup the workflow rules against

2. Select ‘Manage’

3. Select the ‘Settings’ tab

4. To automatically move your Visitor to another visitor type on sign in, navigate to ‘On Next Sign in Move Visitor To:’ and select the new Visitor Type from the dropdown

OR

1. To automatically move Visitors after a set number of days, enter the number of days against ‘Expire in (Days)’ and then select the Visitor Type you wish Visitors to move to

  • You can use the automated workflow rules to move people from one Visitor Type to another
    • Visitors would then move to the new Visitor Type on their SECOND sign in

Or

  • You can go to the ‘Manage Visitors’ tab against your Visitor Type and select all and then click ‘Move’ to move to another visitor type
    • Visitors would then move to a new Visitor Type on their NEXT sign in
  • All Visitors sign in against the Default Visitor Type settings on first ever sign in so may need to sign in again
  • Ensure the workflow settings against the Visitor Types are correct
  • Check which Visitor Type the Visitor is mapped to
  • If the Visitor has deleted the application and reinstalled it, Visitor Book will treat them as a new ‘Default’ Visitor Type. On their next sign-in, depending on the rules you have set in the system, they will be moved to the corresponding Visitor Type.

You can load a CSV of email addresses against the Visitor Type the visitors need to be mapped to.
Your visitor will need to sign in against Default adding their email address as one of the data entry fields. Once signed in they will then be mapped to the Visitor Type you added the CSV against.

For example:
1. Create an Employee Visitor Type

2. Upload a CSV of Employee email addresses against the Employee Visitor Type

3. Employee will first login against the Default location and will need to enter their email address as one of the data entry fields

4. On their next sign in the Employee will then sign in against the Employee Visitor Type

  • All Visitors will need to enter an email address as one of the sign in data fields for them to then be mapped to the new Visitor Type
  • E.g if a Visitor is moving from a Contractor Visitor Type to an Employee Visitor Type then the Contractor Visitor Type will need to request an email address on sign-in in order for the Visitor to then move to being an Employee on their next sign in
  • The file must be a CSV file containing a list of email addresses in column A
  • Check there is no additional data in the CSV that is not an email format

Once Email addresses have been uploaded against a Visitor Type, navigate back to the location details page.

You will now see 2 tabs at the top of the screen, Settings and Email Addresses.

Select ‘Email Addresses’ to view a list of email addresses that have been uploaded against different Visitor Types.

Emails will disappear from the list as and when the Visitors have signed in against them.

  • When a visitor signs in and has entered their email address in, they will be moved to the Visitor Type the email addresses were uploaded against.
  • Their email address will then be removed from the list as they will now be mapped to the new Visitor Type
  • You can check this by navigating to the Visitor Type they should appear in and click ‘Manage’ and then select the ‘Manage Visitors’ tab

Visitor Reporting

1. You will need administrative access to be able to search and export visitors data from the last 30 days

2. Navigate to ‘Admin’ in the TAAP Visitor Book Portal

3. Select ‘Search’

4. Enter your search criteria

5. View and export

1. You will need administrative access to be able to search Visitor’s data from the last 30 days

2. Navigate to ‘Admin’ in the TAAP Visitor Book Portal

3. Select ‘Search’

4. Enter your search criteria

5. Select a Visitor and click ‘Delete’

  • In the Visitor Book search for your Visitor
  • Click in the row
  • This will display all details captured for that they submitted when signing in.

Secure ID

  • If Secure ID is activated for a location, within the portal, all personal identifiable information will be hidden except the visitor’s name.

Training/Demo

1. You will need administrative access to be able to add demo functionality to a Location.

2. Navigate to ‘Admin’ in the TAAP Visitor Book Portal

3. Click ‘Location’

4. Select the Location you wish to have the Demo functionality added to.

5. Tick the ‘Demo’ box

6. This will add functionality to show the Sign-in and Out QR codes and ability to delete Visitors from the Visitor Book screen.

Shared and Serviced Offices

1. Shared/Serviced Offices will share their common location code with each of their companies situated in the building

2. You will need administrative access to be able to manage Common Location Codes in the Visitor Book Portal

3. Navigate to ‘Admin’ in the TAAP Visitor Book Portal

4. Select ‘Locations’

5. Select ‘View/Edit’ against the Location to access/add a Common Location Code

  • A ‘Common Location Code’ is used in scenarios where a company maybe in a shared/serviced office
  • The shared/service office will have their own Visitor Book for the first point of sign in
  • They will share their common Location code with each company in their building
  • Each company will need to link the shared/service office common Location code against their relevant Location in the admin section within the Visitor Book Portal
  • When the Visitor arrives at the shared/serviced office they will open the link from the email invite as normal and scan the Shared/serviced office QR code
  • This will then lookup the ‘Common Location Code’ against the companies Location and trigger the email notification to the organiser to say their visitor has arrived